Archives for Latest News

KRA Operations Manager Wins Industry Customer Service Award

The National Association of Workforce Development Professionals (NAWDP) has selected Ernestine Chambers as the 2016 recipient of its Jodi Spiegel Enhancement of Customer Service Award, an honor previously bestowed on other KRA employees in 2013 and 2014. The  Awards Committee concluded that Ernestine’s Individual Achievement and Circumstances & Challenges, as well as her contributions to the Advancement of the Profession “directly affect the customers of the workforce development system through enhanced assessment strategies, customer focused procedures, case management systems, and related services.” When informed of the decision, Ernestine responded, “I am sincerely honored, and blessed to have such a rewarding
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KRA President & CEO Selected for Industry Leadership Award

Recently,  Bridget Brown, Executive Director of the National Association of Workforce Development Professionals (NAWDP) congratulated KRA President & CEO, Knowlton R. Atterbeary, on being selected as the 2016 recipient of its prestigious Peter E. Kaiser Leadership Award! This honor is one of only five meritorious Advancing the Profession Awards bestowed by NAWDP annually to recognize workforce-services professionals—in this case, a “visionary leader”—who are making exceptional contributions to the Workforce Development industry. When informed of the NAWDP Awards Committee’s selection, Mr. Atterbeary responded spontaneously, “Wow! This is a surprise that is both humbling and flattering.  I am pleased, of course, to be the award recipient, but
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KRA Supports Employers in High-Growth Transportation Industry

Every day, some mode of transportation—on the ground, in the air, across bodies of water—is moving people and products from one place to another.  With transportation so indispensable to our everyday activities, as well as business sectors—logistics,  manufacturing, sales, technology, vehicle-maintenance, et al—on which it has an impact, the industry enjoys strong, positive economic and labor-market projections. Tokunbo enrolled in KRA/PGWorks Non-custodial Parent Employment Program—operated for the Prince George’s  County Department of  Social Services—as a result of delinquent child-support payments.  And, even after intensive career and workplace-preparation training, job-placement efforts were hindered repeatedly by Tokunbo’s multiple health and medical challenges. However, all that changed
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KRA Maintains 85% Job-Retention Rate With  Business Customers

KRA’s Baltimore City workforce-development program, funded by the Department of Social Services, supports area businesses by providing trained and reliable workers, prepared through comprehensive work-participation activities, including Community Work Experience training opportunities, and intensive job-readiness workshops. Ernestine Chambers, Operations Manager, reports, “For some workforce-services programs, job-placement is the end-goal, but for KRA/Baltimore, employment for our customers is only one objective to be achieved toward our ultimate goal—job-retention that will lead to career advancement. After our Job Development Specialists have secured the opportunities with the employers, to ensure that employment is maintained, our Career Advancement Team provides  post-placement case management and retention-support services, up
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KRA Introduces Innovative Communications Tool

KRA’s San Diego Metro Region Career Center program, operated for the San Diego Workforce Partnership, is launching a new communications medium—podcasting, i.e. making audio files available for downloading to a computer or mobile device, or online streaming. Diana Saldivar, Social Media Coordinator, reports, “As an increasingly popular method for gaining on-demand access to information and resources, podcasting is an incredible tool for connecting with KRA/San Diego business partners, career-seekers, and community stakeholders about our exceptional programs and services, as well as addressing broader workforce-development topics relevant to our Region. We are currently soliciting podcast topics, and invite you to take the Podcast Poll to vote for what you
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KRA February Spotlight!

KRA business partners, such as First Transit, appreciate the comprehensive  assessment, screening, and post-placement follow-up services that have resulted in employment for 25+  PGWorks‘ jobseekers at an hourly rate up to $16.00, well above the local prevailing minimum wage. First Transit is the North American subsidiary of the international transportation giant, First Group, a public-transit provider specializing in fixed-route; paratransit; and airport, hospital, and university shuttle-bus services. Customized to the needs of  those enrolled in PGWorks, funded by the Prince George’s County [MD]Department of Social Services, workforce-preparation through KRA’s proprietary Job-Readiness Academy ensures that customers are fully prepared to take advantage of self-sustaining
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KRA Supports Healthcare Business Expansion Effort

KRA’s Work Participation, Placement, and Support Services Program, operated for the Baltimore City Department of Social Services, has partnered with a major local hospital, providing HR-support services to fill Dietary, Environmental Services, and Nursing positions critical to immediate and long-range growth and expansion goals. KRA’s innovative workplace-readiness, screening, and selection processes have already resulted in a Food Service Technician hire, and 10 more pre-screened candidates for CNA, Dietary Aide, and additional Technician openings. KRA looks forward to providing exceptional customer service to our new partner, challenged by the staffing demands imposed by a high-growth industry sector, and to our talented jobseekers
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KRA Monthly Spotlight!

Our Spotlight! is shining brightly on KRA partner, Cathedral Kitchen (CK), and the students enrolled in KRA’s Out-of-School Youth (OSY) Program, funded by the Camden County Workforce Investment Board. Nigel Charles, KRA/Camden Instructor, reports, “In November 2015, during an OSY Workshop session, we discussed a 2014 Census Bureau statistic that close to 40% of the Camden, New Jersey population lives below the federal poverty level. Beginning with the general challenges imposed by living in poverty, the discussion soon evolved into the specific, day-to-day impact, including the lack of enough food, that poverty has on families and their children.” Motivated to
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KRA Implements CQI Plan Aligned With Baldrige Criteria for Performance Excellence

No business enterprise can grow and prosper–exist, for that matter–for 35 years without continuous quality assessment, control, and improvement policies and procedures (P&P).  However, for KRA Corporation, it was time to formalize and institutionalize these P&Ps, especially in light of the changing landscape of the public and private workforce-services system. New WIOA regulations, as well as those anticipated for TANF, necessitated an introspective assessment of current  corporate and local-program P&Ps, to ensure total alignment with industry changes, and to identify areas where new approaches were needed–not just for compliance with regulations, but for KRA to remain a producer of superior program
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KRA Expanded Approach to Business Engagement Successful in Alameda County, CA

In July 2014, the same month and year that WIOA was signed into law, as part of its contract with the Alameda County Workforce Investment Board (WIB), KRA Corporation implemented an Employer Services Hub Program, tasked with outreach to area businesses as a centralized point-of-service.  Connected to the County’s six American Job Centers, the KRA/Hub employed a consultative approach with its business-customers to address their workforce plans, including growth and competitiveness. One year later, when WIOA became effective, the legislation made it quite clear that WIBs, through their contracted service-providers, focus efforts on more effectively engaging businesses, i.e. developing an
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