KRA Corporation believes that exceptional customer service begins with exceptional employees. We train, develop, and empower our staff to maximize their potential and ensure their ability to deliver high-quality services within the communities we serve. Our 12-month on-boarding program immerses new employees in our continuous quality improvement culture, and supports their success for high performance.
Future KRA leaders build their competencies for management-level success through our year-long professional development program, Leadership Edge, our internal University. Additionally, all of our employees have access to virtual training opportunities through our e-learning management system.
The KRA Promise to exceed the expectations of our customers, both internal and external, is communicated through measurable standards of service, which empower us to create “wow”, and deliver an exceptional customer experience, which is continuously improving and exceeding the Malcolm Baldrige Criteria for Performance Excellence.
By using data to monitor outcomes in real time, we make adjustments that result in improved performance and successful collaborations. Our five pillars of service translate to exceptional customer-service satisfaction.
KRA Pillars of Service
Our Experience
Quality & Customer Service Results
Dr. Boone’s 20+ years’ experience in the industry is extensive and her expertise in private-, public-, and non-profit sector workforce-services organizations is unparalleled, particularly in the Baltimore–Washington Metropolitan area.
