KRA Staff Improve Service Delivery Through TIC Training

TIC ImageAccording to the Trauma Informed Care Project, trauma-informed care (TIC) is “an organizational structure and treatment framework that involves understanding, recognizing, and responding to the effects of all types of trauma [and] emphasizes physical, psychological and emotional safety for both consumers and providers, and helps survivors rebuild a sense of control and empowerment.”

In addition to supporting KRA’s corporate-wide 2016 Community Care Campaign, part of which focused on youth suffering from PTSD-type challenges, KRA/Long Beach Knowledge2Career Academy staff participated in local TIC-training events on practices that can assist individuals in coping with trauma-related obstacles to achieving personal and professional goals.

Project Director Shawna Wright and Business Liaison Joanie Sonnet attended Trauma Informed Care and Youth Services sponsored by the Long Beach Youth Services Network, of which KRA/K2C is an active member, supporting the non-profit in serving young victims of abandonment, abuse, neglect, and at-risk for academic failure, homelessness, incarceration, mental illness, substance abuse, and un- and/or under-employment.

Wright, Career Navigator Travis Prater, and Intake/QA Specialist Dedra Berry also participated in How to Understand and Respond with Empathy to People Who Have Lived through Traumatic Experiences, sponsored by The Children’s Clinic, which provides healthcare for children, particularly those from low-income families and at risk for health problems.

On-going program-level staff development and training is an integral component of KRA’s Continuous Quality Improvement Initiative, ensuring all customers the highest level of innovative, exceptional, and trusted service possible.

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