Success in the age of the Workforce Innovation and Opportunity Act (WIOA) hinges on building strategic partnerships that support collaboration between Workforce Boards and the American Job Centers (AJC) system. As an innovative, exceptional, and trusted AJC operator-partner, KRA is taking service delivery to the next level!
At the NAWDP 2016 Annual Conference, we will be celebrating Leadership Award Winner, KRA President & CEO, Knowlton R. Atterbeary, and Customer Service Award Winner, Ernestine Chambers, Operations Manager, for their outstanding and impactful contributions to our industry.
Other KRA leaders will be presenting workshops that will help your entire team to change their game and raise the bar by learning business-engagement strategies and leadership skills crucial to elevated customer service, and how to leverage internal expertise to improve personal and professional development.
Wednesday, May 25th
9:30 am – 10:45 am Lake Sheen B
Building Our Future: NAWDP’s New and Emerging Professionals Initiative
Terrence Bowens and Maylynne Rayos with workforce leaders, Stephanie James, Joshua Kellett, Amanda Wagoner, and Shannon McGarry
11:00 am – 12:15 pm Lake Nona
Intentional Innovation: Leading Your Team Out of the Box
Joseph Seymour and Nate’ Gordon
2:00 pm – 3:15 pm Lake George A
Understanding Roles, Strategies, and Relationships of a Business Service Representative
3:30 pm – 4:45 pm Lake Sheen B
Transformations and Transitions: The Human Centered Approach to WIOA
Terrence Bowens, Maylynne Rayos, and Diana Saldivar
Thursday, May 26th
9:00 am – 10:15 am Lake Sheen B
Follow the Yellow Brick Road: Career Paths in Workforce Development
View the full NAWDP Workshop Schedule: May 24-26, 2016
View KRA’s 35th Anniversary Celebration Video KRA Turns 35!