KRA Supports CSI Credentialing Program – Recently, Noozhawk, “the freshest news in Santa Barbara”, reported that the Career Skills Institute of the Santa Barbara City College (SBCC) School of Extended Learning offered one of its most popular, tuition-free certificates in June at the Santa Barbara office of the California Employment Development Department.
Local jobseekers completed three classes to earn the Customer Relations Certificate, as part of a pilot program conducted in collaboration with the KRA American Job Centers of California (also known as One Stop Career Centers) operated for the Santa Barbara County Workforce Development Board.
Through Personality Styles and Difficult Relationships, the Art of Negotiating and Collaborating, and Best Practices in Customer Service courses, students learned adaptive approaches to working with different personality styles, offering strategic customer service, and employing collaborative problem-solving techniques.
Supported by KRA, during July, the CSI will re-offer the Customer Relations Certificate, as well as a Thrive and Survive in the Workplace Certificate course-of-study. Jobseekers will study professional etiquette techniques and self-management strategies through Championing Diversity in the Workplace, Secrets of a Great Employee, and Accountability classes.
In the Noozhawk article, CSI Associate Director Jeanette Chian stated, “Bringing these classes directly to individuals at a familiar location, our goal is to remove barriers that could prevent our community from accessing valuable skills. Best of all, these are the same amazing instructors and programs you’d find on our campus, and now job seekers can access this information conveniently in the same spot where they’ll find their next job.”
Gabriel Amaro Morales, KRA Program Manager, commented, “This is a true ‘best practices’ model of integrated services at the KRA Santa Barbara AJCC site, through our partnering agencies in support of our local jobseeker’s career goals and objectives. Our KRA Team was able to achieve this success through extensive community outreach, this past year, to the SBCC and a host of other resource organizations. Congratulations to all involved in this successful collaborative initiative!”
Dr. Boone’s 20+ years’ experience in the industry is extensive and her expertise in private-, public-, and non-profit sector workforce-services organizations is unparalleled, particularly in the Baltimore–Washington Metropolitan area.
