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Human-centered design is reshaping the way workforce services are delivered—focusing on accessibility, integrated support, and customer experience. Terrance Bowens, Program Manager at KRA Corporation, shares how this approach is transforming the EmployNV Career Hub in Northern Nevada. From interagency collaboration to redesigning physical spaces, the episode explores how intentional design improves service delivery for individuals and families seeking employment support.
You’ll hear insights on…
How human-centered design improves career center accessibility
Tailoring workforce strategies to meet regional needs in Northern Nevada
The role of KRA Corporation as the one-stop operator at EmployNV Career Hub
Integrated service delivery that connects customers to multiple programs seamlessly
Designing workforce centers to be welcoming, inspiring, and family-friendly
Tune in on Spotify or Apple Podcasts to hear how human-centered design is making workforce development more effective and engaging.
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