The letter from Bridget Brown, Executive Director of the National Association of Workforce Development Professionals (NAWDP), contained six paragraphs of information and instructions, but all the KRA award winners saw, at first, was “Congratulations! You have been chosen by the NAWDP Awards Committee…” Of the four 2013 Advancing the Profession Awards, honoring “individuals who have made significant contributions to the profession that have benefited customers of the workforce investment system”, two will be presented to KRA staff members…Tiffany Haynes and Beth McCabe…at the annual NAWDP Conference at an Awards Luncheon on Monday, May 20, preceded by the President’s Reception on Sunday night. The following, excerpts from the original award nomination forms, is currently posted on the Get Recognized page of the NAWDP website:
Jodie Spiegel Enhancement of Customer Service Award – Ms. Tiffany Haynes serves as the Instructor Supervisor for the KRA/VIEW Job Readiness Program (JRP), serving TANF recipients in Norfolk, Virginia. She has exhibited distinct customer-service skills and abilities, building relationships that reflect a true advocacy for the workforce development profession. Under Ms. Haynes’ leadership, the JRP’s reputation as a rather formal job-skills training program has been transformed and reborn as a holistic learning experience, fueled by Ms. Haynes’ positive synergy, superb customer service, and engaging instructional style. Ms. Haynes exhibits leadership qualities in managing the classroom environment, coalescing community resources, and creating innovative instructional programs. She has often stated, “Your words and actions can be damaging to yourself and others.”
Professional Development Award – Ms. Beth McCabe is the Coordinator of Staff Development and Core Services for KRA/CTWorks, the North Central Connecticut Region’s One Stop/WIA Core Services Program. In this role, she oversees the successful operations of four busy offices, the performance of 20 direct-staff, and the professional development and training of 70+ team members who serve more than 30,000 jobseeker-customers annually. On a daily basis, Beth’s professional accomplishments…and personal demeanor…inspire all who work with her. She proudly obtained her CWDP credential and graciously encourages and supports everyone on her team to obtain theirs. She actively researches, develops, and participates in staff training and development, planning and implementing learning opportunities that improve the overall quality of services. With demonstrated conviction, dedication, and enthusiasm, Beth not only “hears”, but “listens” to the voices of CTWorks’ ever-evolving family…staff and the One-Stop/WIA and TANF customers they serve.