Resource Room Representative

Position Title Resource Room Representative
 Location San Diego
 Job Number CA-1309
 Date Posted 10/01/2014
Summary To assist job seekers with their employment research and application needs in the resource library. To provide front-line customer service to all center customers including general knowledge of programs available, computer access, use of office equipment, and assistance with resume writing/review.
  This position requires the ability to exercise significant discretion and independent judgment. The person filling this position interacts closely with the staff.
Essential Duties and Responsibilities: Maintains open and timely communication with related support and managerial staff in all areas pertaining to the program, customers, completion statistics, referral-sources, contract fulfillment, and other important measurements of program success.
Works with customers to build resumes, complete applications, create cover letters, and other job seeking related correspondences.
Develops and maintains a positive, professional, working relationship with Partner staff, mentors and colleagues; cooperation, flexibility, and support are expected at all times.
Maintains relationships with all Center staff and Partner staff.
Qualifications To perform this job successfully, individual must possess substantial customer service experience, and strong background in the delivery of employment/ job search services.
Two years of work experience combining elements of training, counseling, case management or other services.
Excellent oral and written communication skills. Has a working knowledge of basic computer skills and troubleshooting.
Performs special additional assignments and duties as required.
Education and Demonstrated Job Knowledge Bachelors degree from an accredited college and university in business, public administration behavioral science or related field or any combination of education and experience.
Other Skill and Abilities Personal computer literacy is required. Computer proficiency on Internet, e-mail, Power Point, and Microsoft Office (Word, Excel, and Outlook) required. Ability to meet and/or exceed set goals and objectives.
Instructions Submit your, cover letter, resume, and salary history to: careers e-mail @ .  PLEASE CITE THE JOB TITLE AND NUMBER IN ALL COMMUNICATIONS ABOUT THIS POSITION.
KRA Corporation is an Equal Opportunity Employer