| Position Title | Customer Service Specialist/Expediter |
| Summary | To assist job seekers with their employment research and application needs in the resource library. To provide front-line customer service to all Career Center customers including general knowledge of programs available, computer access, use of office equipment, and assistance with resume writing/review. This position requires the ability to exercise significant discretion and independent judgment. The person filling this position interacts closely with the staff from all One-Stop Partners |
| Essential Duties and Responsibilities: | Assists job seekers to utilize resources for job search including computers, Internet, office equipment, and other services provided through Partners. |
| Maintains open and timely communication with related support and managerial staff in all areas pertaining to the program, customers, completion statistics, referral-sources, contract fulfillment, and other important measurements of program success. | |
| Works with customers to build resumes, complete applications, create cover letters, and other job seeking related correspondences | |
| Develops and maintains a positive, professional, working relationship with Partner staff, mentors and colleagues; cooperation, flexibility, and support are expected at all times. | |
| Maintains relationships with all Career Center staff and One-Stop Partner staff. | |
| Qualifications | To perform this job successfully, individual must possess substantial customer service experience, and strong background in the delivery of employment/ job search services |
| Education and Demonstrated Job Knowledge | Bachelors degree from an accredited college and university in business, public administration behavioral science or related field or any combination of education and experience. |
| Two years of work experience combining elements of training, counseling, case management or other services. | |
| Excellent oral and written communication skills. Has a working knowledge of basic computer skills and troubleshooting. | |
| Performs special additional assignments and duties as required. | |
| Instructions | Submit your, cover letter, resume, and salary history to: careers – e-mail: careers@fcmtest2.com PLEASE CITE THE JOB TITLE AND NUMBER IN ALL COMMUNICATIONS ABOUT THIS POSITION. |
| KRA Corporation is an Equal Opportunity Employer | |
