Position Title Customer Service Specialist/Expediter
Summary To assist job seekers with their employment research and application needs in the resource library.  To provide front-line customer service to all Career Center customers including general knowledge of programs available, computer access, use of office equipment, and assistance with resume writing/review.  This position requires the ability to exercise significant discretion and independent judgment. The person filling this position interacts closely with the staff from all One-Stop Partners
Essential Duties and Responsibilities: Assists job seekers to utilize resources for job search including computers, Internet, office equipment, and other services provided through Partners.
Maintains open and timely communication with related support and managerial staff in all areas pertaining to the program, customers, completion statistics, referral-sources, contract fulfillment, and other important measurements of program success.
Works with customers to build resumes, complete applications, create cover letters, and other job seeking related correspondences
Develops and maintains a positive, professional, working relationship with Partner staff, mentors and colleagues; cooperation, flexibility, and support are expected at all times.
Maintains relationships with all Career Center staff and One-Stop Partner staff.
Qualifications To perform this job successfully, individual must possess substantial customer service experience, and strong background in the delivery of employment/ job search  services
Education and Demonstrated Job Knowledge Bachelors degree from an accredited college and university in business, public administration behavioral science or related field or any combination of education and experience.
Two years of work experience combining elements of training, counseling, case management or other services.
Excellent oral and written communication skills. Has a working knowledge of basic computer skills and troubleshooting.
Performs special additional assignments and duties as required.
Instructions Submit your, cover letter, resume, and salary history to: careers – e-mail: PLEASE CITE THE JOB TITLE AND NUMBER IN ALL COMMUNICATIONS ABOUT THIS POSITION.
KRA Corporation is an Equal Opportunity Employer