Felicia M. Flournoy, Director, Workforce Innovation

An industry expert with more than 20 years’ experience, Felicia directs several critically important initiatives, including KRA’s early, cutting-edge adoption and implementation of WIOA. Under her leadership as Executive Director, the Riverside County Workforce Investment Board (WIB) was recognized for its exemplary integrated service-delivery model with a High Performance Board Designation from the California WIB, and a Malcolm Baldrige Award from the California Council on Excellence (CCE). Felicia’s individual accomplishments include a CCE Award for Performance Excellence, and a California State Association of Counties’ Merit Award for Program Innovation. She holds a BS degree in Organizational Systems Management, California State University-Northridge.