Managing Director of Operational Excellence Derrick Colbert and Director of Workforce Operations Shanavia Moore share how strategy, accountability, and a people-first approach create lasting impact. From personalized service delivery to building strong community partnerships, their insights reveal how operational excellence is achieved every day across diverse markets.

You’ll hear insights on…

• Defining operational excellence and translating it into daily workforce practices

• Creating welcoming, personalized experiences for job seekers and businesses

• Balancing performance metrics with meaningful human impact

• Building strong partnerships that align with community growth goals

• Ensuring consistency while adapting to unique local needs

Tune in to this inspiring conversation on Spotify or Apple Podcasts and learn how KRA Corporation’s operational leadership drives results that matter.