State of Maryland

Design, Develop, and Produce Materials for Maryland's MCO Enrollment Broker/Benefit Consultant Services Project.
The State of Maryland implemented a mandatory managed care program (HealthChoice) to serve Medicaid recipients. KRA designed, developed in English and Spanish and disseminated over 300,000 enrollment packages to educate Medicaid recipients about managed care options and assist them in enrolling in MCOs.

Outreach for the Maryland Medicaid Managed Care Program.
KRA was selected to support the community outreach component of HealthChoice by providing presentations to organizations that service the Medicaid population, conducting outreach and education services for hard-to-reach individuals, and implementing a train-the-trainer program for organizations in contact with Medicaid or potential Medicaid recipients.

Technical Support for Maryland's Public Mental Health System.
Maryland's Public Mental Health System is a unique enterprise that combines Medicaid fee-for-service with publicly funded mental health services. KRA provided technical support by producing videotapes and a provider manual for consumer education, and translating consumer materials into Spanish and Vietnamese.

External Quality Review of Managed Care Organizations.
Assisting in the conduct of required external quality reviews, KRA is responsible for reviewing MCOs’ compliance with Quality Assurance, Utilization Management, and Health Education standards, and preparing a report of findings, reviewing corrective action plans, and assisting in developing and testing quality review protocols.