Operations Manager

Currently, there are no openings for this position. However, if you meet general job qualifications and you’d be interested in being considered for future opportunities, please send your resume to careers@kra.com. We will contact you as openings occur.

Location
Position Title	Operations Manager
Job Number
Date Posted
FLSA Status	Exempt
Summary	Provide general direction and supervision to operations staff and coordination among community partners, ensuring contract compliance and production of contracted outcomes. Perform professional and technical work implementing the delivery of activities and functions of Workforce Investment Act (WIA) services for economically Disadvantaged Adults and Dislocated Workers in the Capitol Region. A familiarity with, or the ability to, learn Federal, State and WIA rules and regulations.
Essential Duties and Responsibilities:	Provide general direction and supervision to operations staff and coordination among community partners, ensuring contract compliance and production of contracted outcomes. Perform professional and technical work implementing the delivery of activities and functions of Workforce Investment Act (WIA) services for economically Disadvantaged Adults and Dislocated Workers in the Capitol Region. A familiarity with, or the ability to, learn Federal, State and WIA rules and regulations.
	Provide day-to-day operational guidance to Henrico County One Stop staff and manage daily operations.
	Oversee assessment and job development teams.
	Work with the Project Director to ensure Core and Non-Core services are carried out consistent with CRWIB’s policies and procedures and toward stated goals.
	Conduct cross training and other events to promote relationship building between the various offices, divisions and partnering agencies.
	Ensures staff complies with contractual requirements for benchmarks.
	Oversee, manage and ensure WIA staff compliance including: registration of customer individual employment plans monthly reports benchmarks case closures retention
	Conduct outreach and recruitment efforts targeted to prospective WIA service customers to ensure that enrollment goals are met.
	Conducts file and computer audits, document results, administer training and corrective action.
	Oversee caseload assignments as well as the quality and maintenance of required electronic records and/or files.
	Serve as a liaison to partners, prospective employers, training programs and the participants.
	Evaluate assigned employee performance, and prepare performance appraisals, recommend and document disciplinary action.
	Facilitate staff meetings and staff training as directed.
	Attending meetings, trainings, seminars, and workshops as directed.
	Provide other related duties as required and directed.
Qualifications	To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Must be able to work occasional weekend hours.
Education and Demonstrated Job Knowledge	Bachelor’s degree from an accredited college or university
	Experience working with adults in the workforce system and disconnected from services
	Ability to professionally adjust to unforeseen circumstances or programmatic changes
	Ability to navigate customers through the workforce system, assist them in identifying employment goals based on assessment of vocational and educational skills and past work experience.
	Strong organizational and time management skills
	Must be resourceful and able to work independently as well as in a team setting
	Ability to meet deadlines
	Excellent verbal and written communication skills
Other Skill and Abilities	Personal computer literacy required including the ability to navigate the Internet and a basic familiarity with Microsoft Office (Word and Outlook) required. Additionally, the applicant has the ability to learn and efficiently utilize various case management software programs.
Physical Demands	While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds.
Instructions	Submit your, cover letter, resume, and salary history to: careers@kra.com  KRA Corporation is an Equal Opportunity Employer