Customer Service Specialist/Expediter (New Britain)

Position Title Customer Service Specialist/Expediter
Location New Britain, CT
Position Full Time
Summary While delivering innovative solutions, exceptional service and trusted results, the Customer Service Specialist/Expediter will assist job seekers with their employment research and application needs in the resource library; to provide front-line customer service to all Career Center customers including general knowledge of programs available, computer access, use of office equipment, and assistance with resume writing/review.  This position requires the ability to exercise significant discretion and independent judgment. The person filling this position interacts closely with the staff from all One-Stop Partners.
Essential Duties and Responsibilities: Work with customers to build resumes, complete applications, create cover letters and other job seeking related correspondence.
Assist job seekers to utilize resources for job search including computers, Internet, office equipment and other services provided through Partners.
Maintain relationships with all Career Center staff and One-Stop staff.
Maintain open and timely communication with related support and managerial staff in all areas pertaining to the program, customers, completion statistics, referral-sources, contract fulfillment and other important measurements of program success.
Maintain a clean and orderly Career Center work area, keeping the appearance interesting, motivating and inviting.
Maintain supplies and equipment inventory, arranging for repairs or replacement needs and/or reporting such needs.
Project professionalism (including attire and communication), enthusiasm and motivation at all times when in the company of Partner staff and / or customers.
Develop and maintain a positive and professional working relationship with Partner staff, mentors and colleagues, while being cooperative, flexible and supportive at all times.
Perform special assignments and duties as required.
Education and Demonstrated Job Knowledge Any combination of education and experience equivalent to graduation from an accredited college and university with a Bachelor’s degree in business, public administration, behavioral science or related field.
Two years of work experience combining elements of training, counseling, case management or other services.
Must possess substantial customer service experience, and a strong background in the delivery of employment / job search services.
Personal computer literacy required, including effective use of the Internet,         e-mail, and Microsoft Office (Word, Excel and Outlook),
Excellent oral and written communication skills.
Core Competencies Commitment to KRA’s mission and goals;

Excellent interpersonal, project and time management, customer service, and organizational skills;

Demonstrated background in the delivery of workforce development services and the ability to read and interpret policies and procedures.
Physical Demands While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Application Instructions Submit your cover letter, resume, and salary history/requirements to    cwpcareers@fcmtest2.com.   PLEASE CITE THE JOB TITLE (AND LOCATION) IN ALL COMMUNICATIONS ABOUT THIS POSITION.
KRA Corporation is an Equal Opportunity Employer