Monthly Archives April 2014

As the newest Baltimore City Department of Social Services’ (DSS) vendor providing Work Participation, Placement, and Support Services for recipients of Temporary Cash Assistance, KRA Corporation recently began its second year of operation participating in an eight-District tour of vendors being conducted by DSS officials. Ernestine Chambers, KRA Case Management Supervisor, reported, “As dedicated as we are to improving customer service wherever possible, our staff were eager to provide information on the KRA/Baltimore operation, as well as to solicit DSS advice on how, from their perspective, service delivery might be enhanced.  We were more than happy to discuss any program
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Our Spotlight! is shining on the San Diego Metro Region American Job Center of California’s Ault/Dislocated Worker (A/DW) Program, operated by KRA Corporation and funded through WIA by the San Diego Workforce Partnership. Lisa Fuller, Octavia Jones, Stacy Lorkowski, and Zuri Williams have at least three things in common: all were A/DW customers; all have under-graduate degrees and counseling and/or customer-service backgrounds; and all were hired by KRA—three Career Agents and a Front Desk Clerk. These new KRA hires are the result of a “heads-up” not a “hand-out”.  True of all A/DW customers, each participated in WIA-eligibility determination, enrollment and orientation; career assessment and coaching; development
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Lavar Watkins, Business Services Manager, San Diego Metro Region Career Centers, operated by KRA Corporation, is presenting two workshops at the CWA Annual Spring Workforce Development Conference: Meeting the Challenge – Enhancing our Capacity to Impact Income Mobility, being held in San Diego this year. Tuesday the 22nd, Watkins presents The Effective Delivery of Business and Employer Services, highlighting the six core attributes for delivering an effective business- and employer-services model, based upon the ABC² Framework—Assertiveness & Articulation, Business and Employer Networking & Believability, and Collaboration & Communication, providing current industry-related information that illustrates how employers are responding to the
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On April 16, 2014, the US Department of Labor/Employment and Training Administration (DOL/ETA) is hosting a webinar featuring a resource document developed by KRA Corporation. Written by a team of KRA case management, training and technical assistance, and youth development professionals, Improving Services and Performance: Toolkit for Effective Front-Line Services to Youth provides information and techniques for implementing a youth employment program from recruitment to evaluation. The “Toolkit”, which KRA employs in its Youth Services Programs, consists of a Manual that provides information about preparing youth to become increasingly more self-sufficient, and Training Tools presented in nine modules, each of which
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Recently, Maxine Suka and Joseph Seymour presented a “Video, Visual Storytelling and more…Innovative Breakthroughs in Service Delivery and Customer Engagement” workshop at the National Association of Workforce Boards’ 2014 Forum.  The “Innovative Toolshops” session, offered to KRA Corporation as a Forum sponsor, attracted more than 40 front-line practitioners, marketing professionals, and members of WIB executive leadership. Suka, Program Manager, KRA/San Diego Region Metro Career Centers—a partner in the American Job Centers of California network—commented, “Our presentation discussed the five major ways that video and visual storytelling can be used to impact our efforts in workforce development.  Opting for an interactive workshop
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